FAQ
Questions, answered plainly.
If your question is not here, ask it in your introduction request and we will answer it personally.
Questions by topic
Getting started
How does the introduction process work?
Send a request with a few details about your dog and routine. A member of the Blue Dog team reviews it personally, contacts you to talk through fit and availability, and arranges an introduction before any recurring care begins.
Is submitting the form a confirmed booking?
No. A request does not confirm service, pricing or scheduling, and nothing is charged. It starts a conversation.
Do we meet before the first visit?
Yes. Care begins with an introduction, so we can meet your dog and confirm the details of the plan first.
What information should I prepare?
Your dog's routine, temperament, any medical considerations, and how your building handles access. Do not send door codes or key locations through the form. We collect access details privately once care is arranged.
Walks and care
Are walks solo or in a group?
Both are available. Dogs can be walked solo or in a small group, depending on what suits them.
Can you walk more than one of my dogs?
Yes. Tell us about each dog in your request, and the plan is shaped around each of them.
Can you work with senior, shy, or reactive dogs?
Tell us about them in your request. We discuss each dog's needs personally before recommending a plan.
Communication
What do I receive after a visit?
A clear visit update with a photo and the details that matter, such as timing, how your dog did, and anything that deserves your attention.
Who should I contact about schedule changes?
Call or text Blue Dog at 917-716-6481. Clients can also send requests from their Blue Dog account.
Home access and safety
How are keys and access codes handled?
Access details are collected privately after care is arranged, never through the public request form. They are stored separately and shown only to the people caring for your dog.
Do you work with doorman buildings?
Yes. Tell us how your building handles visitors and keys, and we will plan arrivals around it.
Scheduling and billing
Do you offer recurring care?
Yes. Most households begin with a recurring weekly plan, confirmed personally after the introduction.
How does pricing work?
Solo walks are $40 for 30 minutes, $60 for 45 minutes, $75 for 60 minutes. Group walk pricing on request. Your plan is confirmed personally after the introduction.
Let's get to know your dog.
Tell us a little about your dog and the care you are looking for. We will review your request personally and follow up to discuss the right next step.
Submitting a request does not create a booking or charge.